FAQs

1. What payment methods do you accept?

    We support the following payment method: PayPal, VISA, VISA Electron, Mastercard, Maestro, American Express, Discover, JCB, Diners Club.

    2. How to check the shipment information of an order?

      After the order is shipped, you will have a tracking number, and you will be able to track the package on the tracking tool of the logistics company. We will send the tracking number to your email. Usually you can track it on www.17track.net. Or check it on the shipping company's official website. Preferably, you can check the status on our Track Your Order page.

      3. How long does it take to ship the product?

        Order processing time: 2-3 business days.

        Shipping time:

        Total Delivery Time = Processing Time + Shipping Time (depending on your location) 

        Country

        Shipping Method

        Shipping Time

        Cost

        United States

        Canada

        Australia

        Standard Shipping

        10-15 business days

        Free shipping on orders of $70 or more,

        $16 on orders under $70；

        United States

        Canada

        Australia

        Express Shipping

        6-8 business days

        $25

        United Kingdom

        Standard Shipping

        8-12 business days

        Free shipping on orders of $70 or more,

        $16 on orders under $70；

        Other supported European countries

        Standard Shipping

        8-10 business days

        $25

        PS: Other supported European countries include Austria, Belgium, Czech Republic, Germany, Spain, Finland, France, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Sweden, Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, and Romania.

        If customers have any other shipping time requirements or questions, please contact us via email support@fuchsiaboots.com.

        Please Note: Shipments may be delayed in special circumstances, such as during official public holidays.

        Please refer to the Shipping Policy for specific policies.

        4. If I buy a standard product and return it, how long will it take to receive a refund?

          Your refund is usually available within two business days, depending on the bank or credit card company.

          5. Do I need to pay customs fees and import duties for my order?

          No, customs fees and import taxes are borne by us and do not need to be paid by customers.

          6. Can I cancel my order?

          We can only process cancellations for orders that have not yet been shipped. Please email us at support@fuchsiaboots.com with your order details we will cancel your order and provide a full refund.

          Once an order is in shipped status, we cannot cancel the order.

          7. I need to change my order information, what should I do?

          You can make changes to your order information within the first 12 hours if the order has not been sent out yet.

          Please email us (support@fuchsiaboots.com) or use our contact page to get in touch.

           

          Company Name: Chengdu Yuqian Duoduo Footwear Co., Ltd.
          Company Address: No. 43, Jinjiang Road, Jinhua Bridge Street, Wuhou District, Chengdu City
          Mail: support@fuchsiaboots.com
          Phone: +86 18382452874